Our clinics during COVID-19: A list of FAQs
Our doors are open but it is anything but business as usual at Energize Health.
You may be wondering what changes have been made to our clinics since the government announcement that regulated health care professionals may begin to resume services. Here is a list of FAQs we hope you will find helpful.
Are you open?
Yes! But with reduced hours and services. As part of the Government of Alberta’s Relaunch Strategy we are able to provide in-person appointments for chiropractic and physiotherapy. Virtual appointments are also available with our chiropractors, physios and our registered provisional psychologist (a brand new discipline to the Energize Health practice).
Are you offering massage/ acupuncture/ manual osteopathy at this time?
No. Due to the ongoing public health emergency and government restrictions, we are only able to provide chiropractic and physiotherapy appointments in-person. Massage therapy and our other services are part of Phase 2 in Alberta’s Relaunch Strategy, for which a date has not yet been announced. We will be announcing when these appointments become available on Facebook and Instagram, and via our newsletter. Please connect with us in those places to be among the first to know.
What measures is Energize Health taking to screen people for COVID-19?
As part of our new processes, we are required to pre-screen individuals for symptoms of COVID-19 at the time of booking appointments, and upon their arrival to the clinic. Our staff is also required to pre-screen themselves for symptoms prior to arriving to work and upon arrival to work. People with symptoms of COVID-19 are not able to attend the clinic for a period of 10 days or until symptoms resolve, whichever is longer. This includes patients and staff alike.
Am I required to wear a mask to my appointment?
You are not required to wear a mask to your appointment however you are more than welcome to wear a clean mask if you so choose.
I don’t have a mask. Will you provide me one?
Energize Health does not provide masks for patients attending treatment. We ensure all individuals coming to the clinic are not experiencing symptoms of COVID-19. Providing a mask to an a-symptomatic person in our clinic would be a misuse of Personal Protective Equipment (PPE) per the government and our regulatory bodies. Our thorough sanitization procedures reduce the risk of any transfer of illness from an a-symptomatic or pre-symptomatic person to other individuals.
Why do Energize Health staff wear masks if they are a-symptomatic?
Great question! Our clinicians and staff wear masks because we are required to by our regulatory bodies and the government. A condition of returning to practice is the proper use of PPE for all staff and clinicians.
What about hand hygiene?
You will be required to sanitize your hands upon arrival, using hand sanitizer at our front desk.
You will also be required to sanitize your hands prior to touching our payment system at the end of your appointment. In the interest of reducing the need to touch the payment system, tap has been increased to a $250 maximum. We are also able to securely keep a credit card on file and can process payment that way too.
You will be encouraged to sanitize your hands prior to leaving the clinic.
Can I bring someone to my appointment?
To reduce the number of people in the clinic at one time, we are asking patients to attend their appointments alone if possible. If a patient needs or wants to have someone attend their appointment with them (a parent, guardian, caregiver etc) that person will be asked COVID-19 screening questions, will need to provide their name and contact information, and will be required to sanitize their hands.
What time should I arrive to my appointment?
In the interest of reducing the number of unnecessary close interactions, we ask that you please remain in your vehicle or outside the clinic until the time of your appointment. Please arrive promptly at your scheduled appointment time.
What other changes will I see in the clinics?
Our reception areas look quite different! We have:
- Plexi-glass barriers on the desks
- Removed many of the high touch surfaces and items including reception furniture, brochures, literature, and children’s toys. A clean chair will be made readily available to those who are uncomfortable standing however there will be little to no wait time as we do our absolute best to run right on schedule.
- All surfaces people touch are disinfected with medical grade disinfectant several times throughout the day
- Payment systems are disinfected after each use
- Our staff will be wearing PPE including masks
- Our regular disinfection procedures for treatment surfaces and equipment remain essentially unchanged as we have always thoroughly sanitized these items with medical grade disinfectant between each and every use
We have said throughout all of this that your safety and the safety of our team is our top priority. This could never be more true than now as we reopen our doors. We would rather remain closed indefinitely than reopen unsafely. Things will look and be quite different at our clinics for the foreseeable future but we look forward to continuing to help you achieve your health goals during these unusual and challenging times.
If you have any additional questions please contact us – we are always happy to help. If you would like to access treatment but are high risk for severe outcomes from illness, or have any other concerns, please contact us. We are happy to make additional accommodations to further ensure the safety and comfort of our patients.
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