Our clinics during COVID-19: A list of FAQs
UPDATED JUNE 10, 2020
Our doors are open but it is anything but business as usual at Energize Health.
You may be wondering what changes have been made to our clinics since the government announcements that health care professionals may resume services. Here is a list of FAQs we hope you will find helpful.
Please note that the information below is subject to change as this is a constantly evolving situation. In the event of a discrepancy between this information and the directives of the provincial public health authorities, the directives of the provincial public health authorities take precedent.
Are you open?
Yes. Our clinics re-opened in early May for chiropractic (both locations) and physiotherapy (south location only) as part of Phase 1 of the government's Relaunch Strategy. Phase 2 begins June 12 and we will be resuming massage therapy, manual osteopathy and acupuncture services beginning June 15. Virtual appointments are also available for chiropractic, physio and psychology (a brand new discipline to the Energize Health practice).
Are you offering massage/ acupuncture/ manual osteopathy at this time?
These services will resume on June 15th. We will begin accepting appointment bookings for these services on June 11.
What measures is Energize Health taking to screen people for COVID-19?
As part of our new processes, we are required to pre-screen individuals for symptoms of COVID-19 at the time of booking appointments, and upon their arrival to the clinic. Our staff is also required to pre-screen themselves for symptoms prior to arriving to work and upon arrival to work. People with symptoms of COVID-19 are recommended to self-isolate and contact 811, and are not able to attend the clinic for a period of 10 days or until symptoms resolve, whichever is longer. This includes patients and staff alike.
Am I required to wear a mask to my appointment?
The Chief Medical Officer of Health (CMOH) is now recommending people wear masks in public when a distance of 2 m can not be maintained. For that reason we recommend you wear a clean mask to your appointment if you have one. Free masks are available at participating drive-thru locations. The CMOH has not madated the use of masks by patients receiving treatment therefore you are not required to wear your mask during your appointment, however you are welcome to wear a mask for the duration of your appointment if that is most comfortable for you.
Will my clinician wear a mask?
Yes, your clinician will be wearing a medical mask for the entire duration of your visit. A condition of returning to practice is the proper use of PPE for all staff and clinicians and this includes continuous masking of our clinicians while providing services.
What about hand hygiene?
You will be required to sanitize your hands upon arrival, using hand sanitizer at our front desk.
You will also be required to sanitize your hands prior to touching our payment system at the end of your appointment. In the interest of reducing the need to touch the payment system, the maximum for tap payments has been increased and tap is the preferred method of payment. We are also able to securely keep your credit card on file and can process payment that way.
You will be encouraged to sanitize your hands prior to leaving the clinic.
Can I bring someone to my appointment?
To reduce the number of people in the clinic at one time, we are asking patients to attend their appointments alone, if possible. If a patient needs or wants to have someone attend their appointment with them (a parent, guardian, caregiver etc) that person will be asked COVID-19 screening questions, will be asked to provide their name and contact information, and will be required to sanitize their hands.
What time should I arrive to my appointment?
In the interest of reducing the number of unnecessary close interactions, we ask that you please remain in your vehicle or outside the clinic until a couple minutes before the scheduled start time of your appointment. We will be doing our absolute best to run right on schedule, just as we always have.
What other changes will I see in the clinics?
Our reception areas look quite different. We have:
- Plexi-glass barriers on the desks
- Removed many of the high touch surfaces and items including reception furniture, brochures, literature, and children’s toys. A clean chair will be made readily available to those who are uncomfortable standing however there will be little to no wait time as we do our absolute best to run right on schedule.
- All surfaces people touch are disinfected with medical grade disinfectant several times throughout the day, minimum. Many surfaces and items are disinfected after each use including all treatment surfaces, equipment, pens and payment systems.
- Our staff will be wearing PPE including masks
- Our regular disinfection procedures for treatment surfaces and equipment remain essentially unchanged as we have always thoroughly sanitized these items with medical grade disinfectant between each and every use. Our thorough sanitizing procedures reduce the risk of any transfer of illness from an a-symptomatic or pre-symptomatic person to other individuals.
Your safety and the safety of our team is our top priority. Things will look and be a bit different at our clinics for the foreseeable future but we look forward to continuing to help you achieve your health goals during these unusual and challenging times.
If you have any additional questions please contact us – we are always happy to help. If you would like to access treatment but are high risk for severe outcomes from illness, or have any other concerns, please contact us. We are happy to make additional accommodations to further ensure the safety and comfort of our patients.